Collision Repair & Insurance Information

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Trusted Collision Repair in Rochester, NY Since 1997

Rochester Collision Center has provided a full range of collision repair services in Henrietta, NY since 1997. Our team of auto repair technicians service every make and model of vehicle. In addition to auto body repair, we provide specialty air brush designs and custom vehicle painting.

After an accident, dealing with your insurance company and coordinating collision repair can be confusing. That’s why we’ve taken some time and put together some information to answer your questions, save you time, and help you get back on the road sooner.

Please refer to the information below about what to do after an accident and insurance claims processing. For additional questions, please do not hesitate to contact Rochester Collision Center at 585-292-1170.

You’re in a Vehicle Accident – Now What?


The following is a general guide for what to do and what to expect when involved in a vehicle accident that requires collision repair:


 On the Scene of the Accident

  • First and foremost, attend to the safety and care of all those involved in the accident.
  • Take several photos of the accident. This will help you remember the accident and help to provide information to the insurance company.
  • Collect information from those involved in the accident, including make, model, VIN number, license plate and contact information from other drivers. Take a photo of their insurance card.

 Notify Your Insurance Company & Choose a Collision Shop

Not all accidents require a police report in order for your insurance to cover the damages. You will need to file a DMV report if the damages exceed $1000.

 Do I need a Police Report or DMV Report?

Contact your insurance representative as soon as possible to notify them of the accident. Your insurance company will work with you to arrange for collision repair.

It is your choice what collision repair shop you would like to work with. Your insurance will suggest a shop that has a Direct Repair Program, an agreed upon repair rate that will save your insurance company money. However, it is your choice. Rochester Collision Center works with all insurance companies.

 Move the Vehicle to the Collision Shop

If your vehicle is drivable, you may bring it directly to our shop.

Towing: If your vehicle requires towing, often the tow company will tow the vehicle to a tow yard. You may ask the vehicle be brought directly to our shop. If this is not possible, make arrangements to move your vehicle to our shop as soon as possible, as tow yards typically charge for storage by the day. To move your vehicle to our shop, call the tow yard to have the vehicle released. Rochester Collision Center will make arrangements for the vehicle to be towed to our shop and run any billing for towing and storage through our shop.

 Getting Your Vehicle Repaired

Once your car is at our shop, we will arrange for your insurance adjuster to inspect your vehicle. Your insurance company will contact you with an estimated insurance payment for repair based on the damages.

 What if there is damage that can’t be seen on an initial inspection?

If additional damage resulting from your accident is found during your repair, Rochester Collision Center will contact your insurance adjuster to reinspect the vehicle and create a new repair plan.

Rochester Collision Center will contact you to discuss how you want the damage repaired.

 What kind of parts will you use to repair my vehicle?

The parts we use are your choice. We offer options for new, aftermarket, and used parts to complete your repair, within your budget.


Insurance payments for collision repair are made directly to Rochester Collision Center. When your repair is complete, you will pay your deductible and any remaining repair balance directly to Rochester Collision Center.

We accept cash, check, and major credit cards.



Your Shop is Your Choice

Don’t be fooled into thinking your insurance company has to pick where your car has to be repaired. It’s your car, it is your CHOICE. Your insurance provider may have a preference, but it is your decision as to whom your want repairing your vehicle, not theirs.

At Rochester Collision Center:

We work with every insurance company.

We are dedicated to providing every customer with high-quality service and support. This includes:

A detailed computerized appraisal of the damages by a qualified collision repair appraiser.

Priority handling of your damage appraisal and claim.

The appraisal will be for the damage from your accident at a fair price. All damage that is written is only a visual inspection; if any hidden damage is found during the repair that will be covered as well. If that situation does occur it will not come out of your pocket. Rochester Collision will pay for any parts and labor that is needed to make those repairs. The insurance company paying for the claim will reimburse us after the repairs have been made.

Fair pricing. If you get a lower quote for the same repair using the same parts for the damage to your car, please come back in. We will either meet or beat the other estimate!

Rochester Collision has been doing business for over 20 years. We believe in doing business the old-fashioned way. Do a quality job at a fair price and your customers will be well served. Please make Rochester Collision Center your choice of repair center!